I am the Head of UX Research & Usability working for Ryanair in Ryanair HQ (Dublin) .
I´m immersed in whole range of UX Research activities: Usability Testing, Benchmarking & Field Research.
I implement research methodologies & best practice into digital development process and oversee and manage the quantitative and qualitative aspects of user research to ensure best in class user experience is achieved.
I´m also a Researcher Project Lead within Agile development process.
"The user is not like me" - HCI mantra